Last updated: 01/12/2025

At THE ONLY COUPLE, we aim to ensure customer satisfaction. Please review our refund terms below.

1. Eligibility

Refunds are applicable only when:

• The product is defective or damaged upon arrival.
• You received the wrong product.
• The return request is made within 7 days of delivery.
• An open-box video is required as proof for processing product returns.

2. Non-Refundable Items

• Used or washed clothing
• Items without original tags
• Accessories (if applicable)
• Discounted / Clearance items
• Customized / Personalized items

3. Refund Method

Once approved:

• Refunds will be issued to the original payment method, After the returned product is received and inspected.
• Processing time: 2 – 5 business days.

4. Shipping Costs

• Shipping charges are non-refundable.
• Return shipping costs are borne by customer / borne by us depending on reason for return.

5. How to Request a Refund

Email us at help@theonlycouple.com with:

• Photos of the product (if defective)
• Order number
• Reason for refund